Moodle Administrator and Help Desk Assistant Manager

Moodle Administrator and Help Desk Assistant Manager
Angola, Indiana


This position is dedicated to providing customer service for Trine University Technology customers consisting of students, faculty and administration. This position provides faculty support and administration of Moodle, the university’s Learning Management System (LMS). The Moodle Administrator guides the customer regarding the use of Moodle assuring customer satisfaction. This position also closely monitors the FreshService ticketing queues, Employee Transition changes, and the overall daily operations of IT Services. The ability to work both independently and in a team environment providing call center services and desk side support is required. The position is part of the Information Technology Department and reports to the I.T. Help Desk Manager.

Essential Responsibilities

  • Assist faculty and students through LMS administration, integration, training and support
  • Works collaboratively with faculty subject matter experts in the development and import of course content
  • Develop and present training workshops and follow-up support for faculty on instructional tools
  • Integrate current educational technologies to promote effective teaching strategies and to improve student learning experiences
  • Design online training modules, incorporating a variety of web-design and instructional tools that include graphics, streaming video, and audio
  • Configure, administer, maintain, update and document the Moodle LMS environment and plug-ins
  • Respond to service tickets on inquiries and requests from users for Moodle-related assistance as escalated through the support process
  • Work in conjunction with the I.T. Help Desk Manager to manage day-to-day assignments and operations, ensure policies and procedures are being following by all staff
  • Monitor the Help Desk and Employee Transitions ticketing queues to manage priorities and assign tasks
  • Manage FreshService and FreshChat environments
  • Coordinate marketing and communication on behalf of IT Services to the University
  • Occasional travel to branch campuses in Trine University Vehicle
  • Assist in general IT Services support and customer service through password resets, troubleshooting, and other general functions
  • Other duties as assigned

Education and/or Experience

Bachelor’s or higher degree in instructional design, instructional technology, education, technology, or related field; OR appropriate combination of education and experience

  • Working knowledge of Learning Management System(s) (e.g. Moodle, Blackboard, Canvas, etc.)
  • 2 or more years of instructional design and/or LMS experience preferred
  • Basic understanding of academic and computer technology
  • Experience designing, developing and implementing programs of instruction, including web- and/or computer-based training.
  • Experience designing courses for an educational environment
  • Experience teaching/taking courses in an online environment
  • Ability to communicate in writing and verbally with both customers and vendors in support of resolving issues
  • Ability to explain technical concepts in non-technical terms
  • Customer service and solutions-oriented attitude


Trine University offers a comprehensive benefit package designed to provide a variety of choices to best fit your needs and the needs of your family. Benefits offered include:

  • Health – medical, dental, vision, prescription drugs, flex spending or HSA accounts
  • Retirement – after one year of full-time service you are eligible for employer contribution of 5% and up to an additional 5% employer match
  • Life Insurance – a variety of voluntary life options are available along with employee life insurance (1½ times annual salary)
  • Education – after 6 months of full-time service education benefits are available for employee, spouse, and dependent children
  • Vacation and Sick Pay – in accordance with Trine's policy


The salary is competitive and commensurate with experience and qualifications.


Trine University is an equal opportunity employer.  Applicants are considered for employment without regard to race, color, religion, sex, age, disability, national origin, genetic information, citizenship status, military status, or any other basis prohibited by law, unless such basis constitutes a bona fide occupational qualification.  Trine will comply with its legal obligation to provide reasonable accommodations to qualified individuals with disabilities and for religious beliefs.