DPT Contact Information
If you have any questions, concerns, or feedback please do not hesitate to contact us.
Doctor of Physical Therapy Program
College of Health Professions
1819 Carew Street
Fort Wayne, IN 46805
The Doctor of Physical Therapy Program at Trine University is accredited by the Commission on Accreditation in Physical Therapy Education (CAPTE), 1111 North Fairfax Street, Alexandria, Virginia 22314; telephone: 703-706-3245; email: email@example.com; website: http://www.capteonline.org.
Questions, Concerns and Complaints
The Doctor of Physical Therapy program at Trine University values its relationship with its students, the educational community, professional organizations, and the general public. We welcome suggestions and constructive criticism that allow us to maintain and improve the high standards we have set for ourselves in customer service and education.
Student complaints will be handled in accordance to the Trine University Student handbook.
Our policy and procedure for handling complaints falling outside of the realm of due process, such as complaints from professional practice education sites, employers of graduates, and the public, is a straightforward and relatively simple one. Complaints, including the nature and disposition of the complaint, are recorded and maintained by the Assistant Vice President of the College of Health Professions.
Questions, Concerns or Complaints should be submitted in writing to:
Assistant Vice President of the College of Health Professions
1819 Carew Street
Fort Wayne, IN 46805
Please provide detailed information including:
- Name of the complainant (clinical education site, employer, or member of the public who initiated the complaint).
- Name of the complainee (individual whom the complaint is voiced against) and role in the incident (unprofessional behavior, inappropriate treatment of a client, or inappropriate verbal exchange between the complainee and other involved individuals).
- Date and location of incident.
- Detailed description of the incident, complete with the names of all individuals involved.
- Detailed description of any and all action immediately following the incident.
Upon receipt of the complaint, the Assistant Vice President will make a judgment about the complaint to determine if it legitimate and bona fide. The complainant will be contacted verbally to address the concern and to ensure the appropriate action will be taken, if warranted. If appropriate, a meeting will be established with the complainant for clarification and resolution purposes.
Careful assessment of the situation will be made requiring any and all pertinent review of all the necessary information. The Assistant Vice President will respond in writing to the complainant outlining any corrective action(s) to be taken, if warranted. If the situation remains unresolved at this level, the Vice President for Academic Affairs will be notified and will attempt to resolve the dispute.
In the event the Assistant Vice President is the object of the complaint, the Vice President for Academic Affairs will handle the complaint process.
Documentation of complaints, follow-up action, and outcome will be kept on file for a minimum of three (3) years in the office of the Vice President for Academic Affairs.
Physical therapy education programs in the United States are accredited by the Commission on Accreditation in Physical Therapy Education (CAPTE), which works in conjunction with the American Physical Therapy Association (APTA) to maintain the standards of the profession. Students, parents, patients, faculty, and other stakeholders may submit a complaint regarding the DPT Program to CAPTE. CAPTE has a mechanism to consider formal complaints about physical therapy education programs that allege a program is not in compliance with one or more of CAPTE's Evaluative Criteria (for complaints about events occurring before Dec. 31, 2015) or the Standards and Required Elements (for complaints addressing events occurring Jan. 1, 2016, and thereafter) or has violated any of CAPTE's expectations related to academic integrity.
Further information can be found on CAPTE’s website: http://www.capteonline.org/Complaints.
To contact CAPTE call 703-706-3245 or e-mail firstname.lastname@example.org.