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You Have Questions, We Have Answers.

We know that when it comes to bills, balances, and refunds, it can be confusing and hard to understand. We're here to help. Browse the topics below to see if you can find the answer you are looking for. If not, contact us directly.

My Bill

Can I pay my bill in installments?

A payment plan available for our main campus students. We have partnered with Tuition Management Systems (TMS) to provide a monthly payment option. Please go to or call 800.722.4867 for more information.

Why does my bill not reflect any or only a portion of the scholarships, grants, awards or loans that I am expecting?

Excellent question! There could be many reasons why those items are not showing on the bill; however, the Financial Aid Office will be able to answer that question and help you! Please contact them at 260.665.4158 or  (for main campus); or 260.665.4810 or (for College of Graduate and Professional Studies).

Can I change my meal plan or my housing?

To inquire about changing your meal plan or housing, please contact the Director of Housing at 260.665.4646

What is the Health and Wellness Fee on my bill?

We are pleased to provide enhanced services at our Health Center. We now have extended hours of services, the services are free and a student may use the center unlimited times. There is a physician assistant on duty to perform examinations and prescribe medications. For additional information, you may contact the Health Center at 260-665-4585 or 260-665-4590.

Refunds and Credit Balances

How do I receive a refund of the excess funds on my account?

Refunds of credit balance, due to Title IV Federal aid, will be processed within 14 days of the funds posted to your student account.

The refund will be processed one of two ways:

Direct Deposits:

Your refund may be processed as a direct deposit. How? Go to myPortal > Student (log in) > My Student Account > Refund Request (submit). Your information will automatically be stored securely in our database; no need to submit again unless you need to update your information. It is a quick and easy way to receive a refund!


If you do not submit direct deposit information through myPortal, your refund will be processed as a check. If you live on campus, the check will be delivered to your campus mailbox. If you do not live on campus, the check will be mailed to your legal/home address.

1098-T tax form

What is this form and how can I access it?

The 1098-T tax form is necessary if you will be claiming the American Opportunity Tax Credit or the Lifetime Learning Tax Credit. The forms are available on myPortal each year by the January 31 deadline (these forms are NOT mailed out, so you must log onto myPortal to access it). For questions about the tax credits, please contact your tax advisor or go to the IRS website and look at Publication 970.

To view and/or print the 1098-T tax form:

Current students:

  • Login to myPortal
  • Click on the Student tab
  • Click on 1098-T Form Printing (located on the left-hand side)

Alumni or former students:

  • Login to myPortal
  • Click on the Alumni tab
  • Click on 1098-T Form Printing (located on the left-hand side)

*If you have problems logging into myPortal, please contact the Help Desk at 260.665.4275.